Shipping

How long will it take for me to receive my order?

For Canada and continental USA, shipment should be within 2 to 6 weeks from the day the orderis placed, usually at the longer end of the spectrum for embroidered and customized products. If we already have you product in stock, we will ship it right away.

For Europe and other destinations where we have to ship by plane, the delay would 4 to 8 weeks.
For Canada & USA standard ground shipping is within 5-7 business days

If you need a rush shipping, please contact us directly at 450-699-8217 to discuss the possibilities.

What currency are orders billed in?

If shipping to Canada, order are charged in canadian dollars.

If shipping to the United States, the order will be charged in U.S. dollars.

What do you charge for shipping an order?

Please see Shipping Options

Do you ship outside the US and Canada?

Yes. We ship worldwide. There will be no extra duties or brokerage fees for Canadian bound shipments. Clients outside of USA and Canada we estimated a shipping fee that would include Shipping, taxes and duties. However, there is always a possibility of extra charges at the reception of the package. By doing it this way, we want to share our discount with the shipping companies with our clients.

Are there any additional costs to my order, such as tax or brokerage fees?

Canadian residents are subject to sales taxes, U.S. customers should expect currency exchange fees from their credit card companies.

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard. Pre-payment by means of company check, wire bank transfer or by American Express can be arranged by calling 1-877-849-9797 or 514-258-7160. In these cases, we may hold shipment until payment has been received.

Exchange Policy

Exchanges

If there is anything wrong with your product, please contact us at 450-699-8217 or email us at info@ogilvyequestrian.com. If your product is eligible for return for replacement, then we ask that you send it back to us at your cost. Once we receive your returned product, we will send you the replacement product as soon as it is available. If there is a difference in price, then we will ask for your credit card info in order to charge or refund the difference.

The exchanged item will be shipped out at no charge for standard shipping and handling (in Canada and US only). 

Retailers / Resellers: Please contact us or email info@ogilvyequestrian.com for questions/returns pertaining to your wholesale account

What is eligible for return?

We want you to be satisfied with your purchase, but if you’re not, let us know within 30 days.

First, call us, or send us an e-mail. Items purchased from this website, in their original packaging, in unworn, unwashed condition with tags attached are eligible for return. Final sale items, custom order, or embroidered items are not eligible for return. Items will not be eligible for return after 30 days past the invoice date.

Second, securely package your items. Enclose a copy of your invoice. Address your package to the following location:

Ogilvy Equestrian
735 Boulevard de Lery
Ville de Lery, Quebec
J6N 1B5 Canada.

We recommend that you send items by a traceable carrier. Allow 7-10 business days for us to process your return. Shipping will not be refunded.If you've made your purchase through an independent retailer - see your retailer directly for their return/exchange policy.